As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it is on its way. This will be sent to the e-mail address provided when placing your order.

Once dispatched items will be delivered within the timescale stated for the delivery option selected.

We want all our customers to be happy with their purchases however should you discover a fault to enable us to resolve the issue promptly please contact our Customer Service Team as soon as possible.

We are sorry if you have received an incorrect item in your order, to enable us to resolve the issue promptly please contact our Customer Service Team as soon as possible.

Standard deliveries are made within 5 working days after the day you place your order (excluding Weekends and Bank Holidays).

The cost of UK Standard Delivery is £4.95 and your order will be sent via one of our couriers depending on size and weight.

Smaller/lighter items are delivered by ParcelForce or Royal Mail. Online order tracking is available via your Robert Dyas account.

Larger items are usually delivered by Tufnells. Online order tracking is available via your Robert Dyas account.

Your order can be delivered anytime between 8am and 7pm and for security purposes a signature will be required on receipt. Alternatively if your order is delivered by a third party supplier your order can be delivered anytime between 9am and 5pm.

If you are not available to take delivery of your order, the carrier will leave a calling card to enable you to contact your local delivery depot and rearrange delivery.

Unfortunately we cannot deliver on Public/Bank Holidays or Sundays. Such deliveries will be made on the next working day.

It’s safer than it ever has been. We use a very secure online ordering system, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.

We use SSL certificates from GeoTrust® for ultimate online security and trust delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.

The presence of SSL means you can rest assured that communications (e.g. credit card numbers, names and addresses) between your browser and this site's web servers are private and secure when the SSL session is activated.

We are also a member of SafeBuy, the UK's leading consumer assurance scheme with the only eCommerce Code of Practice that has completed Stage One of the Consumer Codes Approval Scheme run by the Office of Fair Trading. The SafeBuy Hands Seal is an assurance that a website is trustworthy and provides a high-quality service. The Code, amongst other things, requires web retailers to:

• Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications.
• Conform to the Data Protection Act 1998.
• Provide security for the processing of credit card transactions.
• Include physical location and contact details for themselves on their website.
• Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures.
• Advise the consumer if 'cookies' are required for the processing of data.
• Not use 'spam' for marketing purposes.
• Avoid exploitation of children.